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Called to Serve
Creating and Nurturing the Effective Volunteer Board
some excerpts
“In organized life, what we're able to do always results from who we intend to be.”
“In much of our thinking and talking about how organizations work, the power of one word is regularly underestimated — trust. Trust is an enormous treasure for any organization… Trust doesn’t arrive in our possession easily or cheaply, nor does it guarantee to stay around… Trust requires respect — which means we take every person seriously. Trust multiplies with truth — without adjectives and not subject to redefinition by cornered leaders. Trust requires moral purpose, as well as keeping our promises. Demonstrating competence and making the nobler choice are part of how followers judge the character of leaders and whether to award them their trust. When leaders fail to see their obligations to be the initiators of reconciliation, trust begins to wane.”
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